Terms & Conditions

Terms and Conditions

Protection for your money: Viadelsole are fully compliant with the Package Travel, Package Holidays and Package Tours Regulations 1992. In accordance with these regulations all clients booking with Viadelsole are fully protected for the initial deposit and subsequent prepayments.   

If you cancel your booking: 

No refund can be given for a cancellation 14 or less days before the start of a holiday or whilst the holiday is in progress. These cancellation fees are implemented in all cases, so we recommend that you are fully covered by a comprehensive travel insurance policy. 

Website/Brochure information: The information given in this website/brochure has been carefully checked and we believe that it is correct at the time of publication. We reserve the right to make changes and where they occur, they will be advised to you before the booking contract is concluded. If there are any changes to the published prices, these will be confirmed at the time of booking. 

Changes or cancellation by us: Very occasionally we must make changes to a holiday after a booking has been confirmed or cancel confirmed bookings. Whilst we always endeavor to avoid changes and cancellations, we must reserve the right to do so. If we have to cancel your holiday or make a notable change before departure, we will tell you as soon as possible and you will have the choice of: 

• (a) accepting the changed arrangements or
• (b) taking an alternative holiday (and where this is of a lower price we will refund the difference, but where the price is higher, we may ask you to pay the difference) or
• (c) cancelling or accepting the cancellation and receiving a full refund of all monies paid. 

Complaints and problems: In the unlikely event that you have any reason to complain or experience any problems with your holiday whilst away, you should contact our local representative immediately, who will do their best to resolve the problem straight away. Should it not be possible to resolve your complaint immediately, you should write to us, giving full details, within 14 days of the holiday’s conclusion. Complaints received after this date can be very difficult to investigate. 

Authority: We agree that any dispute, claim or other matter of any description which arises between us must be dealt with by the Courts of England and Wales only unless, in the case of Court proceedings, you live in Scotland or Northern Ireland. In this case, proceedings must either be brought in the Courts of your home country or those of England and Wales. If proceedings are brought in Scotland or Northern Ireland, you may choose to have your contract and any dispute, claim or other matter of any description which arises between us governed by the law of Scotland/Northern Ireland as applicable (but if you do not so choose, English law will apply). 

Insurance: We strongly recommend that you protect yourself, your equipment and luggage with a suitable holiday insurance policy. This insurance should also be arranged to cover non-returnable costs should you have to cancel your trip due to unexpected personal circumstances.

Finally: Your booking is accepted on the basis of the above conditions. 

Cancellation due to COVID-19 related reasons

A COVID-19 related reason will be determined by us at our absolute discretion, but can include any of the following, if these scenarios affect the travel arrangements you have booked with us prior to departure: 

a) If the Foreign, Commonwealth and Development Office (or the equivalent government body of your country of origin) advise against travel (including non-essential travel) to your destination. Including any national and/or local authorities that advise against travel within the United Kingdom;

b) If the national and/or local authority of your place of residence pass laws or impose restrictions that prevent you from travelling to the destination. E.g., the implementation of a local lockdown.

c) If you are required to quarantine upon arrival to your destination, due to the laws and regulations of the relevant government in that country and/or the relevant national or local authority;

d) If you are required to quarantine upon return from the resort destination, due to the laws and regulations of the relevant government of your country of origin and/or the relevant national or local authority;

e) If the destination you are travelling to has closed its borders or is otherwise denying entry to visitors;

f) If you have been diagnosed with COVID-19 before departure and no longer able to travel;

g) If you have been in contact with someone that has been diagnosed with COVID-19 and you need to self-isolate, preventing you from travelling;

h) If you have been contacted by the NHS Test and Trace (or an equivalent system), preventing you from travelling; or

i) If you are required to quarantine after returning from another destination, preventing you from travelling with us. 

Please note: if you wish to cancel for reasons f) – i), we do require evidence of this in order to honour your refund.

You will have the following options if you wish to cancel your booking at any time prior to departure due to a COVID-19 related reason:

Change to an alternative trip
Postpone to a later date
Receive a full refund from us within 28 days of cancellation 

Insurance
Adequate travel insurance is a condition of your contract with us. Your insurance policy must include provisions relating to COVID-19. Including cover if you have been diagnosed with COVID-19 during your holiday or have otherwise been in contact with someone who has been diagnosed and you are now required to self-isolate. Your insurance policy should cover you for repatriation where necessary, emergency medical expenses abroad and additional costs of accommodation and/or transport if you need to self-isolate during your trip.

We will not be responsible for any costs. 

Booking & Paying for Your Arrangements

A booking is made with us when you pay us a deposit as notified to you (or full payment if you are booking within 30 days of departure) and we issue you with a booking confirmation invoice. 

Deposit payments: 25% of the cost of the booking; 

We make every effort to ensure the accuracy of the advertising, brochure and website information and prices at the time of printing, regrettably, errors do occasionally occur. You must, therefore, ensure you check the price and all other details of your chosen arrangements with us at the time of booking. The information and prices shown on our website and in our brochures may have changed by the time you come to book your Arrangements.

It is a condition of your contract with us that you must take out adequate travel insurance. You must be satisfied that your insurance fully covers all your personal requirements including pre-existing medical conditions, cancellation charges, curtailment, medical expenses, and repatriation in the event of injury or illness during your holiday with us. We do not check insurance policies for suitability but reserve the right to request a copy. You are responsible for indemnifying us in full in the event that we incur any losses or expenses arising out of your failure to take out adequate insurance cover. If you choose to travel without adequate insurance cover, we will not be liable for any losses howsoever arising, in respect of which insurance cover would otherwise have been available.